Contact Smithbook

Smithbook provides support for account access, billing questions, project issues, content policy concerns, and general product feedback. We aim to keep contact routes clear so writers, reviewers, and advertising platforms can quickly verify that the site belongs to a legitimate software business with reachable support channels.

Support channels

For product support, account access, and billing questions, contact the team at support@smithbook.io. Please include the email associated with your account and a short description of the issue so the request can be routed efficiently.

For legal, privacy, data, or policy-related questions, contact privacy@smithbook.io. This includes access requests, deletion requests, policy clarifications, and notices related to your data or your use of the platform.

What to include in your message

To help reduce delays, include the page or route involved, the approximate date and time of the issue, screenshots if relevant, and the browser or device you were using. If the issue relates to generated content, describe the prompt, the expected result, and the actual output you received.

If you are reporting a policy or trust concern, include the URL, the project context if applicable, and a concise explanation of the concern. This helps us evaluate the issue more quickly and document it correctly.

Response expectations

Smithbook aims to respond to standard support inquiries within a reasonable business window, although response times may vary depending on the nature of the request and operational volume. Complex technical or policy issues may require longer review if engineering or legal input is needed.

Support availability, service scope, and final resolution timelines may differ by plan, issue type, and the completeness of the information provided in the original request.